Return Window
90 Days
Products with manufacturing defects must be returned within 90 days of receipt.
Wholesale Return Policy and RMA | Honey's Place
Honey's Place Return Support
Wholesale Returns and Defective Product Policy
Need to return a defective product? Honey's Place uses a clear return authorization process to help approved wholesale customers document eligible returns and receive the appropriate account credit.
Defective products must be returned within the applicable return window, require approval before return, and cannot have been used.
Authorization
RMA Required
Contact your Account Manager and obtain return authorization before sending approved merchandise back.
Product Condition
No Used Items
Due to the nature of the products sold, Honey's Place cannot accept products that have been used.
Resolution
Account Credit
Once an approved return is received and processed, applicable credit is issued to the customer account.
Start Here
Is This a Defective Product Return or Shipping Damage?
These situations follow different procedures. Identifying the problem first can help you start with the correct process.
Manufacturing Defect
Product Is Defective
If a product has a manufacturing defect, contact your Honey's Place Account Manager to review return eligibility and obtain the required return authorization.
View the Return Process >Shipping Damage
Shipping Carton Arrived Damaged
If the outside shipping carton is damaged, opened, or re-taped, the carrier damage and claim procedure applies instead of the standard defective-product return process.
Review Damaged Product Claims >Return Merchandise Authorization
How Do I Return a Defective Product to Honey's Place?
Do not send merchandise back before contacting your Account Manager. Approved returns should follow the RMA process below.
Contact Your Account Manager
Explain the issue and provide the order and product information needed to review your return request.
Receive Return Authorization
Your Account Manager will provide an RMA for merchandise that is approved for return.
Pack the Approved Items
Pack all approved return merchandise securely inside an appropriate shipping box.
Include an Item List
Include a written list of the returned items inside the shipping box to help identify the merchandise.
Mark the RMA on the Box
Write the RMA number on the outside of the return shipping carton so the return can be identified.
Ship and Keep Your Tracking
Use an insured, trackable shipping method and retain proof of delivery until the return has been processed.
Why the RMA Matters
Clear Return Identification Helps Us Process Your Credit Correctly
The return authorization connects the merchandise being returned with the customer account, approved items, and return request.
Authorization
Approved Merchandise
The RMA confirms which merchandise has been reviewed and approved for return.
Identification
Match the Correct Account
Accurate account and return information helps Honey's Place identify the correct customer and transaction.
Processing
Apply the Correct Credit
Proper documentation helps the return team process approved merchandise and issue applicable account credit.
Return Shipping
Protect Your Return While It Is in Transit
Honey's Place is not responsible for return packages that are lost, stolen, or damaged while being shipped back.
For your protection, use a shipping method that provides tracking and proof of delivery. Return packages should be fully insured when appropriate.
Multiple Accounts
Make Sure the Return Is Connected to the Correct Account
Customers with multiple Honey's Place accounts should provide the correct account information for the merchandise being returned.
Why Does the Account Number Matter?
Honey's Place uses account and purchase information to verify the merchandise, determine where it was originally purchased, and apply the return to the appropriate customer account.
Local Customers
Can I Bring an Approved Return to Honey's Place?
Local returns may be brought to Honey's Place after the return has been approved, but the RMA process still applies.
Get the RMA First
Contact your Account Manager and receive authorization before bringing return merchandise to Honey's Place.
Bring It to Your Account Manager
Returned merchandise should not simply be handed directly to warehouse staff. Work through your Account Manager.
Allow Processing Time
Approved local returns are typically processed within 7-10 business days.
Return Credit
What Happens After Honey's Place Receives the Return?
Approved merchandise is reviewed and processed using the return authorization and customer account information.
Account Credit
Credit Is Issued After Processing
Once an approved return is received and processed by Honey's Place, applicable credit is issued to the appropriate customer account.
Purchase Verification
Honey's Place Purchases Only
Return credit can only be issued for eligible merchandise that was originally purchased from Honey's Place.
Returned Merchandise
Returned Items Are Not Resold
Due to the nature of the products sold, returned merchandise is disposed of after applicable credit has been issued.
Important Return Requirement
Honey's Place Cannot Accept Used Products
Due to the nature of the merchandise sold by Honey's Place, items that have been used cannot be accepted for return.
Contact your Account Manager before sending merchandise back so return eligibility and authorization can be reviewed first.
Return Policy FAQ
Frequently Asked Questions About Honey's Place Returns
What is the return policy for defective products?
Products with manufacturing defects must be returned within 90 days of receipt with the required return authorization. Contact your Account Manager before returning merchandise.
Do I need an RMA before returning a product?
Yes. Contact your Account Manager first. An RMA will be provided for merchandise that is approved for return.
Can I return a product that has been used?
No. Due to the nature of the products sold, Honey's Place cannot accept items that have been used.
Who pays for return shipping?
Customers are responsible for protecting return packages while they are in transit. Honey's Place recommends using an insured carrier service that provides tracking and proof of delivery.
What should I write on the return package?
Include a list of the approved return items inside the box and clearly write the RMA number on the outside of the shipping carton.
Can a local customer bring a return to Honey's Place?
Yes, after the return has been approved and an RMA has been issued. Returned merchandise should be provided to your Account Manager rather than directly to warehouse staff. Local returns are typically processed within 7-10 business days.
What if the product was damaged during shipping?
Shipping damage follows a different process. If the outer shipping carton is damaged, opened, or re-taped, review the Honey's Place Damaged Products and Shipping Claims information for carrier-claim instructions.
Related Resources
More Honey's Place Order and Shipping Resources
Damaged Products and Shipping Claims
Learn what to do when products or shipping cartons arrive damaged and when a carrier claim is required.
Review Damage and Claim Information >Shipping Information
Review domestic and international shipping, freight, carrier-account options, and shipment information.
Explore Shipping Information >Order Changes and Backorders
Learn how order changes, cancellations, unavailable products, and backorders are handled.
Review Order Change Information >Wholesale FAQ
Find answers about ordering, shipping, returns, product availability, accounts, and other wholesale topics.
View Wholesale FAQs >Return Support
Need to Request a Return?
Contact your Honey's Place Account Manager before sending merchandise back. We can review the product, confirm return eligibility, and provide the appropriate return authorization.
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