Honey's Place Shipping Support
Received a damaged wholesale order? The correct next step depends on whether the damage is inside an undamaged shipping carton or visible on the outside of the shipment.
Use this guide to determine who to contact, when to report the damage, what documentation to keep, and how Honey's Place can assist with the claim process.
Start Here
The condition of the outer shipping carton determines which damage process applies.
No Outer Box Damage
If the outer shipping carton appears undamaged but products or retail packaging inside the carton are damaged, contact your Honey's Place Account Manager within 7 days of receipt.
Outer Box Damage
If the shipment has visible exterior damage, has been opened, or appears to have been re-taped, a claim must be filed with the carrier at the time of delivery.
Two Different Damage Processes
Identifying where the damage occurred helps determine who should receive the report and what documentation may be required.
Look for crushing, tears, holes, opening, re-taping, or other visible signs of shipping damage.
Check products and retail packaging for damage even when the outside shipping carton appears intact.
Internal damage goes to your Account Manager. Visible exterior shipping damage requires carrier documentation and a carrier claim.
Damage Inside an Undamaged Carton
Products can occasionally move during transportation and damage product packaging even when the outside shipping carton does not show visible damage.
If products or product packaging are damaged inside the shipment and there is no visible outer-carton damage, contact your Honey's Place Account Manager within 7 days of receiving the order.
Provide clear information about the affected product, quantity, condition, and order so the issue can be reviewed.
When replacement packaging is available, Honey's Place will make every effort to provide replacement packaging.
If replacement packaging is not available, Honey's Place can assist with returning the damaged product.
Exterior Shipping Damage
Visible exterior damage is handled through the carrier claim process and should be documented at the time of delivery.
Look for visible damage, crushed areas, torn cartons, opening, additional tape, or other signs that the shipment may have been damaged during transportation.
Make sure visible exterior damage is documented by the delivery driver when the shipment is delivered.
A claim for exterior shipping damage must be filed with the carrier at the time of delivery.
Preserve the original cartons and packing materials because the carrier may require them for inspection during the claim.
Carrier Claim Documentation
Do not discard the damaged carton or packing material until the claim has been reviewed. Keep the following information available for the carrier and Honey's Place.
Take clear photographs and retain documentation showing the shipment and product damage.
Keep the original shipping cartons because the carrier may need to inspect them.
Preserve the original packing materials while the carrier claim is being reviewed.
Keep the original sales invoice available for cost reimbursement documentation.
Honey's Place Support
Once the carrier provides a claim reference number, contact your Honey's Place Account Manager so our team can support you through the process.
If you need help filing the claim, Honey's Place can assist with the process, help track the claim's progress, and provide support when possible while the claim is being resolved.
Quick Damage Checklist
Keeping the right information can make it easier to review damage and support a carrier claim when one is required.
Determine whether there is visible exterior damage, opening, or re-taping.
Capture clear images before cartons or packing materials are moved or discarded.
Save cartons and packing material until the issue or claim has been reviewed.
Keep the original sales invoice available for claim or reimbursement documentation.
Visible carrier damage should be documented at the time the shipment is delivered.
Internal damage goes to Honey's Place. Exterior damage requires the carrier claim process.
Important
Internal product or retail-packaging damage inside an undamaged outer carton should be reported to your Account Manager within 7 days of receipt.
Exterior shipping damage, opened cartons, or re-taped cartons require action with the carrier at the time of delivery.
Damaged Order FAQ
If products or retail packaging are damaged inside the shipment but the outer shipping carton is not damaged, contact your Honey's Place Account Manager within 7 days of receiving the order.
Exterior shipping damage must be handled through the carrier claim process at the time of delivery. Make sure the driver documents the visible damage.
A shipment that has been opened or re-taped should be handled as a carrier claim at the time of delivery.
No. Keep the original cartons and packing material while the claim is being reviewed because the carrier may need to inspect them.
Keep photographs and documentation of the damage, the original shipping cartons, packing material, and the original sales invoice.
Yes. Once you receive a claim reference number, contact your Honey's Place Account Manager. Honey's Place can assist with the process, help track claim progress, and provide support when possible while the claim is resolved.
If the retail packaging is damaged inside an otherwise undamaged shipping carton, report it to your Account Manager within 7 days of receipt. When replacement packaging is available, Honey's Place will make every effort to provide it. If replacement packaging is not available, Honey's Place can assist with returning the damaged product.
Related Resources
Learn about domestic and international shipping, dimensional weight, third-party carrier accounts, freight, and other Honey's Place shipping options.
Explore Shipping Information >Review current Honey's Place return information and instructions for applicable merchandise.
Review Returns Information >Learn how Honey's Place uses address-validation tools to help identify shipping-address problems before fulfillment.
Explore Address Verification >Find answers about shipping, ordering, returns, damaged products, account requirements, payments, and other wholesale topics.
View Wholesale FAQs >Shipping Support
Keep your packaging and documentation, follow the appropriate damage process, and contact your Honey's Place Account Manager when you need assistance.
