Honey's Place Wholesale FAQ

Frequently Asked Questions

Find answers about Honey's Place wholesale accounts, ordering, minimums, shipping, Drop Shipping, product data, API access, payments, returns, website tools, and account requirements.

Need help? Call 818-256-1101 Monday-Friday, 8:00 AM-4:30 PM PST.
New customer? Start with the New Customer Information section below.
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Important Account Notice

Wholesale Account Requirements and Data Access

Honey's Place reviews account approval, account type, website access, ordering privileges, Drop Ship access, data access, and account-specific requirements based on business type, sales channel, verification status, account activity, purchasing activity, and intended use of Honey's Place resources.

Some accounts may be subject to minimum order requirements, activation fees, Data Access Fees, account-specific fees, purchasing requirements, verification requirements, or other approved account terms.

Any applicable requirements or fees will be disclosed during account review or before the applicable order, access, or service is approved.

Review Account Policy

About Honey's Place

Company Information

Why choose Honey's Place?
Honey's Place is a wholesale adult product distributor with decades of experience helping approved retailers and other wholesale customers grow their businesses.

We distribute products across categories including adult novelties, lingerie, bath and body, accessories, party products, and related wholesale merchandise.

Honey's Place serves approved brick-and-mortar retailers, ecommerce businesses, reseller platforms, Home Party businesses, Pop-Up sellers, event-based businesses, and other qualifying wholesale customers.
What are your hours of operation?
Honey's Place is open Monday through Friday from 8:00 AM to 4:30 PM PST.
Where is Honey's Place located?
Honey's Place is located at 640 Glenoaks Blvd., San Fernando, CA 91340.

Getting Started

New Customer Information

Who can order from Honey's Place?
Honey's Place is a wholesale-only distributor. Customers must apply and be approved before accessing wholesale pricing, website ordering, account resources, and related wholesale services.
How do I sign up to become a customer?
Complete the Honey's Place new customer application. Our team will review the information provided and follow up regarding account approval, account type, website access, and any applicable account requirements.

Start your customer application
When can I place my first order?
You may place your first order after your account paperwork has been reviewed and your account has been approved. Your available ordering tools and resources depend on your approved account type and access level.
Do I need approval before I can see wholesale pricing?
Yes. Honey's Place is a wholesale-only distributor. Approved customers can log in to view applicable wholesale pricing.
Does Honey's Place sell customer information or mailing lists?
No. Honey's Place does not loan, distribute, or sell customer information lists.

Placing Orders

Wholesale Ordering

What is Quick Order?
Quick Order provides a streamlined way to enter products and quantities when you already know what you need. It can be useful for repeat purchasing, store replenishment, larger SKU lists, and customers who prefer faster item entry.
What is Buy Again?
Buy Again helps approved customers return to products they have purchased before. It can simplify repeat wholesale orders, routine replenishment, proven-seller restocks, and rebuilding product assortments that have worked for your business.
Can I upload an order instead of entering products one at a time?
Yes. Honey's Place provides Order Upload workflows for applicable approved accounts.

Stock-account customers may use an upload workflow for larger wholesale inventory orders.

Approved Drop Ship customers may also have access to a separate Drop Ship Order Upload workflow designed for multiple direct-to-customer fulfillment orders.

Available upload tools depend on account setup and approved access.
Can I save or merge shopping carts?
Honey's Place supports saved-cart tools for applicable customer accounts. Saved carts can help customers build orders over time instead of completing every purchase in one session.

Eligible saved carts may also be combined using Merge Carts, helping customers consolidate separate purchasing sessions into one larger order.
Do I have to place my order online?
Honey's Place encourages approved customers to use available online ordering tools when possible. If you need assistance or have special circumstances, contact your Account Manager.
Can I order for a Home Party, Pop-Up Shop, or event?
Approved Home Party, Pop-Up Shop, Special Occasion, event-based, occasional-use, or similar accounts may order based on their approved account type and access level.

These accounts may be subject to a $200 minimum order requirement per order.
I need my order out today. When should I submit it?
Orders submitted before 12:00 PM PST are prioritized for same-day processing when possible. Processing time may vary based on order volume, inventory, account status, order review, and carrier pickup schedules.
Can I change an order after it has been submitted?
Contact your Account Manager immediately.

Honey's Place cannot guarantee changes or cancellations after an order has been submitted, especially after the order has been processed, closed, or shipped.

Changes requested after submission may also delay fulfillment.
How are backorders handled?
Unless otherwise arranged, unavailable products may be canceled from an order. Customers can use available product and inventory tools to monitor stock or contact their Account Manager regarding available options.
What does ETA mean?
ETA means Estimated Time of Arrival. It refers to the expected time a product may arrive at the Honey's Place warehouse. Supplier ETAs are estimates and may change.

Buyer Resources

Catalogs and Purchasing Resources

How can I receive a catalog?
Contact your Account Manager or ask about available catalog options with your next order.
Can I request manufacturer catalogs?
Yes. Contact your Account Manager to ask about current manufacturer catalog availability.
Does Honey's Place provide buyer resources?
Honey's Place may provide catalogs, product information, new-product resources, best-seller information, manufacturer materials, and other purchasing resources to approved customers.

Wholesale Pricing

Pricing and MAP Policies

Are prices on the Honey's Place website wholesale prices?
Honey's Place is a wholesale-only distributor. Approved customers who are logged in can view applicable wholesale pricing. Pricing may vary based on manufacturer requirements, promotions, account setup, or other approved terms.
Do I have to buy full cases to receive wholesale pricing?
No. Many Honey's Place products can be ordered by the piece. Some products may be sold as displays, sets, inner packs, or case packs depending on manufacturer packaging and product setup.
What should I retail products for?
Suggested retail pricing varies by product, category, market, and manufacturer guidelines. Some products are subject to MAP policies that must be followed when applicable.
Are some products subject to pricing or listing restrictions?
Yes. Some manufacturers have MAP, marketplace, channel, advertising, or other listing requirements. Customers are responsible for following applicable manufacturer policies and agreements.
Am I required to follow MAP policies?
Yes. Honey's Place customers must follow applicable MAP policies and manufacturer requirements. Contact your Account Manager if you have questions about a specific manufacturer or product.

Fulfillment

Shipping Information

What carriers does Honey's Place use?
Honey's Place offers shipping through major carriers such as USPS, UPS, and FedEx. Available services depend on the order, destination, account setup, and shipping requirements.
How is shipping calculated?
Shipping costs are based on applicable carrier rates and may depend on package weight, dimensions, destination, service level, accessorial charges, and carrier rules.
Can I use my own shipping account?
Customers may be able to use their own carrier account depending on account configuration and carrier requirements. Contact your Account Manager or accounting for setup assistance.
How quickly will my order ship?
Honey's Place works to process orders as quickly as possible. Orders submitted before 12:00 PM PST are prioritized for same-day processing when possible, but processing time can vary.
Is my package shipped discreetly?
Yes. Orders are shipped as discreetly as possible using non-descript packaging without unnecessary identifying branding.
Who is responsible for shipping costs?
Customers are responsible for shipping charges associated with their orders unless otherwise provided in their approved account arrangement. International orders may also involve duties, taxes, customs charges, or other destination-related fees.
What if my package is returned to Honey's Place?
Returned or refused orders may be subject to additional shipping, handling, restocking, or account-related charges. Contact your Account Manager for assistance with a returned shipment.
Does Honey's Place offer international shipping?
Honey's Place may support international shipping or freight forwarding arrangements depending on destination and account setup. Contact your Account Manager for current options.
Can I pick up my order?
Local pickup may be available by arrangement. Contact your Account Manager for current pickup requirements and timing.

Direct-to-Customer Fulfillment

Drop Shipping

Are Drop Ship packages discreet?
Yes. Honey's Place Drop Ship orders are packed to be as discreet as possible. Honey's Place does not include branded marketing materials, invoices, or packing slips in standard Drop Ship packages.
Does Honey's Place send invoices to my Drop Ship customers?
No. Honey's Place does not include invoices or standard packing slips in Drop Ship packages.
Do you offer custom packing slips?
Honey's Place standard Drop Ship workflow does not include packing slips or invoices. Contact your Account Manager if you have questions about an account-specific fulfillment requirement.
Does Honey's Place ship Drop Ship orders to military addresses?
Honey's Place may ship to APO, FPO, or other military addresses using available carrier services. Contact your Account Manager for assistance with a specific shipment.
Do I need a California resale certificate for California Drop Ship orders?
If your business is located outside California and you use Honey's Place Drop Shipping for orders delivered to California, a California resale certificate may be required. Contact your Account Manager if you are unsure about your account.
What if a Drop Ship order is refused or returned?
Refused or returned Drop Ship orders may be subject to additional shipping costs, restocking fees, account-specific charges, or account review. Contact your Account Manager for assistance.
What counts toward the $500 Data Access Fee purchase waiver?
The monthly purchase threshold is based on eligible Honey's Place product purchases.

Shipping, freight, handling, Drop Ship fees, Data Access Fees, account-specific fees, service fees, payment processing fees, taxes, credits, refunds, returns, chargebacks, adjustments, and other non-product charges do not count toward the eligible product purchase threshold unless Honey's Place approves otherwise.

If a qualifying account reaches at least $500 in eligible product purchases during a calendar month, the applicable Data Access Fee is waived for the following calendar month.
Is the monthly Data Access Fee prorated?
No. The monthly Data Access Fee is not prorated. Applicable billing and waiver rules are based on the approved account setup and calendar-month policy.
Can I cancel Drop Ship or Data Access services?
Customers may request cancellation or changes to Drop Ship, Data Access, or related digital access by contacting Honey's Place or their Account Manager.

Fees already charged are not refundable. Cancellation or access-change requests may require processing time, and outstanding account obligations remain subject to the customer's approved terms.
What happens if a required account or Data Access payment is declined?
Honey's Place may suspend applicable Data Access, API access, data feeds, website resources, Drop Ship services, or related account features when a required payment is declined or remains unresolved.

Eligible access may resume after the account issue is resolved and the account remains approved for the applicable services.

Ecommerce and Integrations

Product Data, Images, API, and Data Feeds

Can Honey's Place help with a complex or custom data integration?
Yes. Qualified customers with requirements beyond standard self-service feeds can discuss more advanced integration needs with Honey's Place.

Depending on the project, this may include custom feed structures, selected fields, specialized exports, field mapping, synchronization requirements, channel-specific files, or other technical integration workflows.

Honey's Place can also evaluate specialized retailer and delivery-channel requirements, including applicable DoorDash-oriented product files.

Contact your Account Manager to discuss your requirements.
Can I use Honey's Place product images on my retail website?
Approved customers with applicable access may be authorized to use Honey's Place product images and descriptions to help promote products purchased from Honey's Place for resale.

Image and content use remain subject to account approval, manufacturer restrictions, MAP policies, channel restrictions, and other applicable requirements.

Do not link directly to Honey's Place website image URLs. Direct image links may change or stop displaying correctly.
How often is inventory updated through data feeds?
Inventory update timing can vary by data source, feed type, account configuration, and system processing. Contact your Account Manager or integration support if you need information about your specific approved setup.
Does importing a product feed automatically connect inventory or orders?
No. Product import, ongoing inventory synchronization, and automated order submission are separate functions.

For example, importing a Shopify-oriented product file can create or update product listings, but ongoing inventory synchronization requires the applicable connection and configuration. Automated order submission requires an approved order integration.

Billing

Payment and Invoicing

Is my payment information secure?
Honey's Place takes payment security seriously. Contact our accounting team if you have questions about payment processing, billing, or account setup.
When is my credit card charged?
For accounts using credit card payment, the card is generally charged before the applicable order ships. Billing timing may differ for accounts with separately approved payment terms.
What forms of payment does Honey's Place accept?
Available options may include major credit cards and other approved payment methods. Contact your Account Manager or the accounting department for current payment options.
Does Honey's Place offer net terms?
Net terms may be available by approval for qualifying accounts. Contact your Account Manager to discuss available payment terms.
How does Honey's Place invoice orders?
Honey's Place generates invoices for customer orders. Some accounts may have account-specific billing or invoicing arrangements. Contact your Account Manager or accounting for account-specific details.
Can my invoice display UPC numbers instead of Honey's Place item numbers?
Invoice display options may vary based on account and system configuration. Contact your Account Manager or accounting for assistance.

After Delivery

Returns, Damages, and Defective Products

What is the Honey's Place return policy?
Review the current Honey's Place Returns page for return requirements and instructions.

View Returns information
What if only the retail packaging inside my shipment is damaged?
If there is no exterior shipping-box damage, contact your Honey's Place Account Manager within 7 days of receipt. When replacement packaging is available, Honey's Place will make every effort to provide it. If replacement packaging is not available, Honey's Place can assist with returning the damaged product.
What if an item I was charged for is missing?
Contact your Account Manager as soon as possible. Before contacting us, carefully check all cartons and packing material because smaller products may sometimes be overlooked while unpacking.
What is the policy for defective products?
Defective-product returns may require prior approval or return authorization. Contact your Account Manager or review the Returns page for instructions.

Due to the nature of the products Honey's Place distributes, used products cannot be accepted as standard returns.
Can I drop off an approved return if I am local?
Local return drop-off may be available only with prior approval and applicable return authorization. Contact your Account Manager before bringing a return to the warehouse.

Merchandise

Product Information

How are products packaged?
Products are generally sold in manufacturer packaging. Manufacturers may update packaging, images, specifications, colors, or product details from time to time.
How often does Honey's Place receive new merchandise?
New merchandise arrives regularly. Approved customers can review new products and other product-discovery resources through the Honey's Place website.
Can I search products by UPC?
Honey's Place website search tools may support product name, item number, manufacturer, UPC, and other available product information depending on the applicable product record.
Does Honey's Place provide product testers?
Tester availability depends on manufacturer programs and product setup. Some tester programs may require a qualifying purchase or have quantity restrictions. Contact your Account Manager for details.
Does Honey's Place provide free samples?
Honey's Place generally does not provide free samples. Contact your Account Manager if you need additional information about a product you are considering.

Account Tools

Website and Account Support

How can I make changes to my account?
To change information such as address, phone number, email, business name, billing details, or shipping setup, contact your Account Manager or accounting.
What online ordering tools does Honey's Place provide?
Depending on approved account access, Honey's Place online tools may include traditional cart checkout, Quick Order, Buy Again, Stock Order Upload, Drop Ship Order Upload, saved carts, Merge Carts, shipment tracking, inventory alerts, reports, product data, API resources, and related account tools.

Explore Honey's Place Online Ordering Tools
Can I track an order online?
Approved customers can use available My Account tools to review order and shipment information. Tracking availability depends on the order, fulfillment status, carrier, and account setup.
What if I am having technical problems with the website?
Contact your Account Manager or Honey's Place customer support if you experience website issues. Using a current version of a supported browser can also help avoid browser-related problems.
Do I have to receive promotional emails?
Customers may opt out of eligible promotional email communications. Contact your Account Manager if you need help updating your communication preferences.

Wholesale Support

Still Have Questions?

Our team can help with wholesale account setup, ordering, shipping, Drop Shipping, product data, API access, website tools, and account requirement questions.