Please take a moment to read through our commonly asked questions. If you still
have a question aftewards, please contact your salesperson or our customer service
Q: Are the prices listed on your website wholesale?
A: Yes, we sell only wholesale, business to business.
Q: Do I have to buy cases to get wholesale prices?
A: No, as your wholesale distributor we offer you the convenience of ordering
your items by the piece. There are some items that are sold “by display” meaning
you would purchase the entire display. Often times those items are also sold individually.
Q: What is your minimum order?
A: At Honey’s Place we don’t have a minimum order. We want to be able to
work with the smaller, start-up companies and support your growth, as well as work
with larger more established businesses. Therefore, we have no minimum order. Please
keep in mind you are responsible for your own freight costs.
Q: Do you carry promotional items?
A: Yes, We carry a wide variety of promotional materials from most manufacturers including but not limited to signs, cups, posters, mouse pads and Try Me/Buy Me. Contact your sales representative to add these to your order.
Q: How do I order promotional items?
A: Simply contact your sales representative to have the items added to your order. If there is an item that you want that we do not have in stock we can always order this item for you. Please note that these items will only be added to an existing order and cannot be ordered alone.
Q: How long will it take for my order to ship?
A: We strive to get all orders shipped that are received by 1pm each day.
All orders are shipped within 24 hours.
Q: How will my order be shipped?
A: We ship using the carrier requested by our clients. If no specific carrier
is chosen we use UPS Ground Service as an automatic default.
Q: Which carriers does Honey’s Place work with?
A: We have relationships with UPS & FedEx. We also can use USPS priority
at client’s request. Depending on the size of the order we can also work with various
trucking companies. We strive to provide the most secure and cost effective options
for our clients.
Q: Will my shipment be insured?
A: Yes, we insure all shipments for the protection of our clients as well
as us as your distributor.
Q: Is my package shipped discreetly?
A: We use all non-descript boxes to ship your packages in.
Q: What if my order is damaged during shipping?
A: In the event any of your boxes are damaged during shipping you must file
a complaint with your driver upon delivery. It is smart to take a picture and document
the damage. Always keep the damaged boxes and packing materials. This is necessary
for your claim with the carrier.
Q: What if my package is returned to Honey’s Place?
A: Please contact us immediately. Refused orders can be re-shipped at client’s
expense one time. Orders returned again will be sent only after pre-payment. The
customer will be responsible for 20% restocking fee and all shipping costs on all
Q: What if I receive a defective item?
A: Products with manufacturer defects must be reported within 30 days of
receipt. Contact our sales representative regarding replacement and return. All
returns require a return authorization number.
Q: How can I make changes to my account?
A: For any changes including address, phone number, email address, business
name, etc. please contact your sales representative.
Q: Is my credit card secured?
A: YES! Your credit card information is never put into our wholesale website.
Once your credit card is entered into our internal operating system the numbers
are blocked out so no one has access to that information.
Q: When is my credit card charged?
A: Your credit card is charged automatically upon closing out and packaging
up your order for shipment.
Q: What options for payment do I have?
A: New accounts are set up on Credit Card basis. Please contact your sales
representative to discuss any other options.
Q: Does Honey’s Place sell addresses or information lists?
A: All client information is completely confidential. We never use, loan,
distribute or sell any information to anyone for any reason.
Q: Do I have to receive new item emails or information?
A: You can choose to opt out of that service when establishing your account
or at any time afterwards under the “my account” tab.
Q: How can I receive your catalog?
A: You can request a complete catalog pack by simply requesting it with your
order. You may also select specific catalogs under the catalog category on our website.
Q: Can you provide me with images and descriptions of the products you carry?
A: Yes, we offer a “virtual product library” as an additional service to
our clients. Please contact your sales representative regarding this service.
Q: Do you offer drop shipping services?
A: Yes we do. We have recently updated our warehouse to offer state of the
art, automated drop-ship order processing. Please contact your sales representative
Q: What if my Drop-Ship order is Refused and sent back to Honey’s Place?
A: Drop-Shipped orders that have been refused will be charged a flat $1 re-stocking fee if shipped via USPS, otherwise, the customer will be charged the return shipping cost of the carrier. This fee will come out of the credit upon receipt of the refused item.