Honey’s Place has a state-of-the-art drop shipping service. This drop shipping program allows clients to take full advantage of our entire inventory without the cost of warehousing it all. With the drop shipping program, we will ship the product to our clients customers, for a fee, in their name so they can concentrate on what they do best, marketing their business.
This section will outline the Drop Shipping Program. It will include documents needed to be filled out, marketing and sales material, and pricing structures available.
Drop Ship Program
Our automated drop ship program allows clients to focus on marketing and sales without the expense and hassle of a warehouse and leaves the fulfillment to us. We will even send out clients customers orders with their name on the packing slip so it appears that it is coming from our clients’ fulfillment center.
Why clients should use the Honey’s Place Drop Ship Program:
- Access to over 13,000 products in our warehouse
- Products from over 100 manufactures
- Low per order handling fee
- Clients logo on packing slips to further reinforce their brand
- Most orders shipped out same day
- Automated system that makes it fast and easy to submit orders
- Shipping and tracking information, for orders, provided each day
- Access to the Honey’s Place website
- Put our almost 2 decades of fulfillment expertise to work for them
DROP-SHIP PROGRAM TERMS AND CONDITIONS
Honey’s Place is servicing you, the CUSTOMER, as a fulfillment service. We ship the orders to your CUSTOMER, the CONSUMER, as per your instructions. It is to be understood that all shipments are sent out at the CUSTOMER’S discretion and responsibility.
The CUSTOMER agrees to provide age screen and to comply with local and state ordinances. The CUSTOMER must supply a sexually oriented content warning and age verification “for adults twenty one years or older only!” If the person is under 21 years of age or offended by, sexually oriented products and/or graphics in any way, they must immediately disconnect from your website.
It is agreed that the CUSTOMER will hold Honey’s Place and its employees harmless in the event that you fail to comply with the above regulations.
ORDER PROCESSING & BILLING
All orders will be processed within one (1) business day from receipt unless pending further instructions from the CUSTOMER.
All orders will be packed in a plain nondescript box.
Each order will have a return address label consisting of the CUSTOMER’S name and Honey’s Place address. Honey’s Place address is used to save the CUSTOMER additional shipping in the event of a return or undeliverable package. Honey’s Place name will not be on any documentation to the CONSUMER.
Each box will include a packing list for the CONSUMER with CUSTOMER’S return policy and logo on it. This packing slip also provides the item code, item description, quantities and shipping instructions (i.e. UPS ground, 2day, 3day, etc.). There are absolutely no prices listed on the packing list.
Domestic orders are shipped using UPS Ground, Fed Ex Express Saver, or Fed Ex Ground or U.S.P.S. as per the CUSTOMER’S instructions. International orders are shipped U.S.P.S. or Fed Ex Intl Economy. Honey’s Place has done extensive research and comparison shopping to provide the CUSTOMER with the most reliable carriers and economical shipping price. We recommend that shipments not be sent through the U.S.P.S. Mail, it is difficult to track a shipment and we do not consider it a wise choice to forward product through them.
Group consolidated invoices will be emailed to the CUSTOMER each day for the orders shipped the previous day. The CUSTOMER’S credit card will be processed for charges at the time of billing. Denial of charges by the card issuing bank or non-payment for services will suspend fulfillment services immediately until the payment is received. It is the CUSTOMER’S responsibility to monitor their credit card balances and notify Honey’s Place if there are billing changes.
***The customer will need to pay for any “test” orders that are shipped
CUSTOMER PRODUCT UPDATES:
Honey’s Place will provide to the CUSTOMER information on the following items as soon as information is available: new products, pricing changes, and discontinued or closeout items.
ORDER STATUS AND INQUIRIES:
Honey’s Place will provide the order tracking numbers and freight costs within 24 hours from order receipt sent via email. Each CUSTOMER will also be given a personal log in password to access all shipped info electronically at the end of each day. It will include all pertinent information such as date shipped, tracking numbers, shipping costs and any backordered items. This will only occur after communication with the CUSTOMER in the event an order has several items and one is unavailable to ship. The CUSTOMER is the only person who can make that decision to ship an order with an item missing from it.
The exception to this policy will be priority orders (must ship today). In the case of a priority order you will be notified immediately if there is a hindrance to immediate shipment.
To expedite our research and receive a quick response when making an inquiry, please provide the following information: CONSUMER name, address, items ordered and date ordered.
BACKORDERED ITEMS
Honey’s Place will keep the CUSTOMER informed of items out of stock and/or unavailable as much as possible. Honey’s Place purchases constantly and receives shipments daily. We will do our best to provide you with the accurate expected arrival date on the item out of stock to assist in your decision on processing the orders.
Orders that include items currently out of stock will be handled at the CUSTOMERS instruction in one of the ways listed below:
We recommend as the most CONSUMER friendly option you ship the currently available items and then ship the back order upon receipt of the product. (This would incur multiple shipping charges to the CUSTOMER).
Substitution of a similar item that is in stock and available to ship. Honey’s Place will gladly provide a suggestion of items available for substitution, the CUSTOMER will make the decision on what to substitute or whether to substitute.
Hold the complete order until the originally ordered product is available. The status of this order will remain on the Exceptions Report until shipped.
Cancel the out of stock item from the order and ship the remaining in stock items.
Substitutions of items are made at the instruction of the CUSTOMER only. Any dissatisfaction by the CONSUMER is the responsibility of the CUSTOMER. Honey’s Place will credit the CUSTOMER for return of unopened, shelf restockable product only (shipping and processing fees are not refundable in this situation).
CREDITS AND/OR RETURNS
If the product is not what the CONSUMER expected, the wrong size was ordered or the incorrect item ordered, credit will be issued for the return of the shelf restockable resalable product only (shipping and processing fee will not be refunded in this situation).
In the occurrence of an error on the part of the Honey’s Place staff, we will correct the error at the shipping expense of Honey’s Place or issue a credit memo. In the event product would need to be returned, have the CONSUMER return the product to Honey’s Place. Honey’s Place will credit the CUSTOMER for the return shipping so the CONSUMER can be credited by the CUSTOMER. Honey’s Place can no longer issue call tags. Credit will be issued for the product and processing fee on re-stockable products.
Honey’s Place will issue credit or replace a manufacturer’s defective or damaged item. The item will be replaced with the same item only.
Items that are damaged in shipment and have evidence of damage to the exterior shipping box must be filed with the carrier. The carrier will provide the CONSUMER information on how to file a claim and be reimbursed for damages through them.
RESTRICTIONS
It is the CUSTOMER’S responsibility to gain the knowledge of where this product can be shipped. We strongly recommend you consult with an attorney before establishing your guidelines.
Orders that are returned by local, state, or customs officials will be credited to the CUSTOMER only if returned undamaged and shelf re-stockable. Credit will be for product only, processing and shipping chargers are not credited in this situation.
In the event of additional custom fees, fines, return shipping charges, or product being destroyed by officials the CUSTOMER accepts total responsibility as part of the cost of doing business.
*****On international shipments, if the carrier is unable to collect the duties and taxes from the CONSUMER, the carrier will deliver the package(s) and then bill us, we will bill our CUSTOMER.*****
Honey’s Place Drop Shipping Fulfillment Pricing
The price of drop shipping to a client is as follows:
Wholesale price of product plus shipping plus $2.50 per order.
FedEx and UPS charge an additional residential delivery fee. Priority mail does NOT charge such fees but we are not able to file claims with them.
One of the most frequently asked questions concerns shipping costs- we recommend clients set a flat rate for ground and offer air services at an increased rate. Clients will not know exact shipping charge until their invoices are mailed to them the day after shipping. Honey’s Place recommends clients visit other sites to get an idea of what to charge for shipping.
Drop Shipping Return Policy Example
When Honey’s Place sends out a drop shipping order we do so in our clients name. Honey’s Place is invisible in the process. For this reason, it is necessary for clients to create their own return policy. Regardless of what a client makes as their return policy, in order for Honey’s Place to take a return, the client must adhere to our product return policy.
Below you will find an example of a standard return policy. Please n ote there are spaces for a client to fill in their company info.
“ For sanitary purposes, ALL SALES ARE FINAL. Check your items NOW to make sure they are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). If you return an order, include this slip with an explanation of the problem and instructions on whether you would like a REFUND or EXCHANGE. Ship the items in original packaging to Your company name here, 640 Glenoaks Blvd., San Fernando, CA 91340, We must receive your return within 30 days. If you have questions please email your company customer service email address or call your company customer service phone number. ”
Shipping Estimates for Drop Ship Orders
If the dimensions of the product allow, we default to use flat rate shipping from the United States Postal Service. This allows for lower and accurate shipping costs. The flat rate box prices are below (these estimates are accurate as of July 1, 2010).
First Class (any package .75 lbs or less-$2.60
Small Flat Rate Box-$4.80
Medium Flat Rate Box-$9.85
Large Flat Rate Box-$13.50
Priority up to 1 lb-$4.80
Priority up to 2 lbs-$8.30 to East Coast, $5.84 to West Coast
The USPS website has extensive information on flat rate and priority shipping.
Honey’s Place will default to UPS or FedEx only if the package shape, weight, and size falls outside the above requirements and is cheaper to ship.
Or
If the client or Account Manager requests UPS or FedEx specifically for an expedited service, special handling, or if a client wants to use their own shipping account.
Packing Slips
All drop ship orders that leave the Honey’s Place warehouse do so in the client’s name. These packing slips do not have any pricing on them. This protects our clients pricing and margins. Clients can also opt to have their logo put on the top of the packing slip, allowing the clients brand to be further reinforced.
The logo must be in .bmp (bitmap) format with dimensions of 2 inches wide by 1 inch tall. This logo can be loaded into Navision by the Account Manager directly.
End of Day Batch Statements
When clients upload their orders in batches they will receive an end-of-day batch statement that will show all the shipments that went out for them on that day. These statements have all the relevant information pertaining to their shipments for the day.
Domestic orders are shipped using UPS Ground, Fed Ex Express Saver, or Fed Ex Ground or U.S.P.S. as per the CUSTOMER’S instructions. International orders are shipped U.S.P.S. or Fed Ex Intl Economy. Honey’s Place has done extensive research and comparison shopping to provide the CUSTOMER with the most reliable carriers and economical shipping price. We recommend that shipments not be sent through the U.S.P.S. Mail, it is difficult to track a shipment and we do not consider it a wise choice to forward product through them.
Group consolidated invoices will be emailed to the CUSTOMER each day for the orders shipped the previous day. The CUSTOMER’S credit card will be processed for charges at the time of billing. Denial of charges by the card issuing bank or non-payment for services will suspend fulfillment services immediately until the payment is received. It is the CUSTOMER’S responsibility to monitor their credit card balances and notify Honey’s Place if there are billing changes.
***The customer will need to pay for any “test” orders that are shipped
CUSTOMER PRODUCT UPDATES:
Honey’s Place will provide to the CUSTOMER information on the following items as soon as information is available: new products, pricing changes, and discontinued or closeout items.
ORDER STATUS AND INQUIRIES:
Honey’s Place will provide the order tracking numbers and freight costs within 24 hours from order receipt sent via email. Each CUSTOMER will also be given a personal log in password to access all shipped info electronically at the end of each day. It will include all pertinent information such as date shipped, tracking numbers, shipping costs and any backordered items. This will only occur after communication with the CUSTOMER in the event an order has several items and one is unavailable to ship. The CUSTOMER is the only person who can make that decision to ship an order with an item missing from it.
The exception to this policy will be priority orders (must ship today). In the case of a priority order you will be notified immediately if there is a hindrance to immediate shipment.
To expedite our research and receive a quick response when making an inquiry, please provide the following information: CONSUMER name, address, items ordered and date ordered.
BACKORDERED ITEMS
Honey’s Place will keep the CUSTOMER informed of items out of stock and/or unavailable as much as possible. Honey’s Place purchases constantly and receives shipments daily. We will do our best to provide you with the accurate expected arrival date on the item out of stock to assist in your decision on processing the orders.
Orders that include items currently out of stock will be handled at the CUSTOMERS instruction in one of the ways listed below:
We recommend as the most CONSUMER friendly option you ship the currently available items and then ship the back order upon receipt of the product. (This would incur multiple shipping charges to the CUSTOMER).
Substitution of a similar item that is in stock and available to ship. Honey’s Place will gladly provide a suggestion of items available for substitution, the CUSTOMER will make the decision on what to substitute or whether to substitute.
Hold the complete order until the originally ordered product is available. The status of this order will remain on the Exceptions Report until shipped.
Cancel the out of stock item from the order and ship the remaining in stock items.
Substitutions of items are made at the instruction of the CUSTOMER only. Any dissatisfaction by the CONSUMER is the responsibility of the CUSTOMER. Honey’s Place will credit the CUSTOMER for return of unopened, shelf restockable product only (shipping and processing fees are not refundable in this situation).
CREDITS AND/OR RETURNS
If the product is not what the CONSUMER expected, the wrong size was ordered or the incorrect item ordered, credit will be issued for the return of the shelf restockable resalable product only (shipping and processing fee will not be refunded in this situation).
In the occurrence of an error on the part of the Honey’s Place staff, we will correct the error at the shipping expense of Honey’s Place or issue a credit memo. In the event product would need to be returned, have the CONSUMER return the product to Honey’s Place. Honey’s Place will credit the CUSTOMER for the return shipping so the CONSUMER can be credited by the CUSTOMER. Honey’s Place can no longer issue call tags. Credit will be issued for the product and processing fee on re-stockable products.
Honey’s Place will issue credit or replace a manufacturer’s defective or damaged item. The item will be replaced with the same item only.
Items that are damaged in shipment and have evidence of damage to the exterior shipping box must be filed with the carrier. The carrier will provide the CONSUMER information on how to file a claim and be reimbursed for damages through them.
RESTRICTIONS
It is the CUSTOMER’S responsibility to gain the knowledge of where this product can be shipped. We strongly recommend you consult with an attorney before establishing your guidelines.
Orders that are returned by local, state, or customs officials will be credited to the CUSTOMER only if returned undamaged and shelf re-stockable. Credit will be for product only, processing and shipping chargers are not credited in this situation.
In the event of additional custom fees, fines, return shipping charges, or product being destroyed by officials the CUSTOMER accepts total responsibility as part of the cost of doing business.
*****On international shipments, if the carrier is unable to collect the duties and taxes from the CONSUMER, the carrier will deliver the package(s) and then bill us, we will bill our CUSTOMER.*****
Honey’s Place Drop Shipping Fulfillment Pricing
The price of drop shipping to a client is as follows:
Wholesale price of product plus shipping plus $2.50 per order.
FedEx and UPS charge an additional residential delivery fee. Priority mail does NOT charge such fees but we are not able to file claims with them.
One of the most frequently asked questions concerns shipping costs- we recommend clients set a flat rate for ground and offer air services at an increased rate. Clients will not know exact shipping charge until their invoices are mailed to them the day after shipping. Honey’s Place recommends clients visit other sites to get an idea of what to charge for shipping.
Drop Shipping Return Policy Example
When Honey’s Place sends out a drop shipping order we do so in our clients name. Honey’s Place is invisible in the process. For this reason, it is necessary for clients to create their own return policy. Regardless of what a client makes as their return policy, in order for Honey’s Place to take a return, the client must adhere to our product return policy.
Below you will find an example of a standard return policy. Please n ote there are spaces for a client to fill in their company info.
“ For sanitary purposes, ALL SALES ARE FINAL. Check your items NOW to make sure they are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). If you return an order, include this slip with an explanation of the problem and instructions on whether you would like a REFUND or EXCHANGE. Ship the items in original packaging to Your company name here, 640 Glenoaks Blvd., San Fernando, CA 91340, We must receive your return within 30 days. If you have questions please email your company customer service email address or call your company customer service phone number. ”
Shipping Estimates for Drop Ship Orders
If the dimensions of the product allow, we default to use flat rate shipping from the United States Postal Service. This allows for lower and accurate shipping costs. The flat rate box prices are below (these estimates are accurate as of July 1, 2010).
First Class (any package .75 lbs or less-$2.60
Small Flat Rate Box-$4.80
Medium Flat Rate Box-$9.85
Large Flat Rate Box-$13.50
Priority up to 1 lb-$4.80
Priority up to 2 lbs-$8.30 to East Coast, $5.84 to West Coast
The USPS website has extensive information on flat rate and priority shipping.
Honey’s Place will default to UPS or FedEx only if the package shape, weight, and size falls outside the above requirements and is cheaper to ship.
Or
If the client or Account Manager requests UPS or FedEx specifically for an expedited service, special handling, or if a client wants to use their own shipping account.
Packing Slips
All drop ship orders that leave the Honey’s Place warehouse do so in the client’s name. These packing slips do not have any pricing on them. This protects our clients pricing and margins. Clients can also opt to have their logo put on the top of the packing slip, allowing the clients brand to be further reinforced.
The logo must be in .bmp (bitmap) format with dimensions of 2 inches wide by 1 inch tall. This logo can be loaded into Navision by the Account Manager directly.
End of Day Batch Statements
When clients upload their orders in batches they will receive an end-of-day batch statement that will show all the shipments that went out for them on that day. These statements have all the relevant information pertaining to their shipments for the day.