Shipping within the United States: We strive to ship all orders received before 1pm pacific standard time on the same day. Back orders are normally cancelled if items are not available for the initial order, unless other wise requested by our clients. All orders are shipped F.O.B. San Fernando, California. Honey’s Place has done extensive research and comparison shopping to provide our clients with the most reliable and economical shipping options. We work with UPS, FedEx & USPS. Unless otherwise requested, all orders are shipped using UPS Ground. The customer is responsible for all freight charges, insurance and C.O.D. fees. Your account can be set up for us to ship 3rd party using the client’s carrier account number by request. Please feel free to contact your Customer Service Representative with any questions. International Shipping: We are happy to ship internationally. There are a few options to do so depending on the size of your order. We can ship UPS International, Fed Ex International or we can use a freight forwarder. Honey’s Place is not responsible for customs on international shipments. Please call your sales representative for detailed information. To place a call to your sales representative, simply dial your local International Access Code and then 818-256-1101.

Changes to an Order Already Placed Please be aware we work very hard to get your order out as soon as possible – usually the same day if we receive the order before 1 pm Mountain Standard Time. If there is a change in your order or an order cancellation, please call your sales representative immediately at 800-910-3246 toll free or email your change directly to your sales representative so they can make the change in a timely manner.

Back Order Policy
We automatically cancel all back orders when products are unavailable on an initial order unless otherwise requested by our clients. Please contact your sales representative to discuss other options.

Defective Product
Products with manufacturing defects must be reported within 30 days from receipt. Contact your sales representative regarding a replacement or return. All returns require a return authorization number. Refused/Returned Order Refused or returned orders can be shipped once with additional shipping charges added. Orders returned again will only be reshipped after prepayment. The customer will be charged a 20% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a “Prepaid Only” status.

Damaged/Shortages
All merchandise leaves our warehouse in perfect condition. All damaged goods or shortages must be reported to Honey’s Place within 48 hours from the receipt of goods. If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. We recommend that you take pictures to help document the damages as well as save the original cartons and packing material for inspection by the carrier. Let us know immediately when you have had the driver note a problem. Contact your sales representative with the reference number assigned by the carrier and we will process the claim for you.